1. Shipping & Order Information

Q: Where do you ship from?

A: We work with top global merchants, and your order can be shipped from various locations including Hong Kong, China, Tibet, India, Vietnam, etc. We partner with USPS for reliable delivery.

Q: How can I track my order?

A: After placing your order, you'll receive a Rolls Cart Confirmation email with your Order ID. Once your order is shipped, a Shipping Confirmation email will be sent with a tracking number. Tracking information may take 1–3 days to be available.

Q: What is the estimated delivery time?

A:

• For orders from the USA: Approximately 2–4 weeks from the shipping date.
• For orders outside the USA: Approximately 4–6 weeks, depending on customs.

2. Order Changes & Cancellations

Q: Can I cancel or change my order?

A: You have 4 hours from the same day to cancel and receive a refund. No cancellations are possible after receiving a Shipping Confirmation email.

3. Returns & Exchanges

Q: What is your return policy?

A: If your product is damaged or defective, please email us with the subject line "Return: Damage or Defected Item" and your order number along with a photograph. Returns only apply to damaged items or products with manufacturing problems. No refunds are possible after successful delivery in normal conditions.

Q: Do you refund shipping costs?

A: We do not refund shipping costs. Return shipping is to be paid by the buyer.

4. Payment & Currency

Q: What payment methods do you accept?

A: We accept credit, debit, and prepaid cards from various networks. We also accept PayPal. If PayPal doesn't support your currency, your payment will be automatically charged in USD.

Q: My payment won't go through. What should I do?

A: Troubleshoot by ensuring all information is correct, checking available funds, verifying card authorization, and trying a different card or payment method.

5. General Information

Q: How can I contact you for support?

A: For any inquiries or assistance, please contact us at info@rollscart.com We typically respond within 24 hours on business days.